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Heart rate does not appear in Bose® Connect app

After your headphones are connected to your mobile device, you can view your heart rate in the Bose® Connect app. If you don't see your heart rate on the screen showing your Bose® SoundSport® Pulse headphones, try these steps:

  • In the Bose® Connect app, make sure your Bose® SoundSport® Pulse headphones are connected to your mobile device
  • Make sure the left earbud fits securely in your ear. You may need to try a different size StayHear®+ Pulse tip
  • Close and relaunch the Bose® Connect app
  • Power the headphones off and then on
  • On your mobile device, turn the Bluetooth® feature off and then on

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