Try these suggestions to resolve issues with poor wireless network connection.
Intermittent or poor Wi-Fi network connection
Applies to:
- SoundTouch 10 wireless speaker
- SoundTouch® 120 system
- SoundTouch® 130 system
- SoundTouch 20 wireless speaker
- SoundTouch® 20 system
- SoundTouch® 220 home cinema system
- SoundTouch 30 wireless speaker
- SoundTouch® 30 system
- SoundTouch® 520 system
- SoundTouch® SA-5 amplifier
- SoundTouch® Portable system
- SoundTouch® Series II wireless adapter
- SoundTouch® Stereo JC system
- SoundTouch® 20 Series II Wi-Fi® music system
- SoundTouch® 30 Series II Wi-Fi® music system
- SoundTouch® controller
- SoundTouch® Portable Wi-Fi® music system
- SoundTouch® SA-4 amplifier package
- SoundTouch® Stereo JC Series II Wi-Fi® music system
- SoundTouch® wireless adapter
- SoundTouch® 300 soundbar
- Wave® SoundTouch® system IV
- Wave® SoundTouch® system
- Lifestyle® 600 home entertainment system
- Lifestyle® 650 home entertainment system
- SoundTouch® Wireless Link adapter
- CineMate® 120 system
- CineMate 220 home cinema system
- CineMate® 130 system
- CineMate® 520 system
- Lifestyle® 135 system II
- Lifestyle® 135 home entertainment system
- Lifestyle® 235 system II
- Lifestyle® 235 system III
- Lifestyle® 525 Series II home entertainment system
- Lifestyle® 525 III system
- Lifestyle® 535 Series II home entertainment system
- Lifestyle® 535 home entertainment system
- VideoWave III 46
- VideoWave III 55
- SoundTouch AM3 Wi-Fi speaker system
- Lifestyle® SoundTouch® 135 entertainment system
- Bose® Lifestyle® SoundTouch® 235 entertainment system
- Lifestyle® SoundTouch® 525 system
- Lifestyle® SoundTouch® 535 system
- SoundTouch 300 soundbar
- SoundTouch soundbar system
- Lifestyle 550 home entertainment system
- Make sure that the system is within range of the wireless router. Regardless of how close the device running the SoundTouch app is to the system, the SoundTouch system must be in range of the wireless router to receive the signal being transmitted via Wi-Fi. A successful connection will be indicated by a solid white Wi-Fi indicator on the front of the system. If the Wi-Fi indicator is not solid white, move the system closer to the router to increase the strength of the Wi-Fi signal and establish connectivity
- Try moving the system within its current location to determine whether it is in an area of poor reception. The signal from the router will be affected by the objects between it and the SoundTouch system. The amount of interference caused by these objects can create narrow or very localised areas of poor Wi-Fi reception. Moving the system to the left or right, rotating it to one side or the other or moving the system a few feet to a new location can greatly improve reception
- Determine whether there are more than four SoundTouch systems on the same network. Typical home Wi-Fi networks should be able to support at least four wireless SoundTouch systems. However, this number may drop to three when Play Everywhere mode is enabled
- Determine what other programs are running and close any dealing with network syncing, streaming or protection. If there are multiple programs running, try closing all media-playing programs and any program or service that may be syncing data in the cloud. This will reduce the amount of resources in use by the device and possibly resolve any conflicts among applications
- Check for sources of wireless interference that may be affecting the system. Try relocating your system at least a few feet away from electronic or electrical devices such as wireless Internet routers, cordless phones, televisions, microwave ovens, Apple AirPort Express or similar appliances
- Reboot your router. You may want to determine what services are using the router first, to avoid disrupting anything important
- Consider connecting your system using Ethernet instead of Wi-Fi (if supported by your system). While connecting your system via Wi-Fi is the preferred setup method, some setup configurations may connect more easily via Ethernet