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No audio from connected device

  • Be sure the source device is on and playing
  • Check the volume level on the connected device
  • Try playing or streaming a different music source
  • Try using a different pair of headphones to determine if the source is faulty
  • Power on the headphones and charge the battery
  • Press the Power/Bluetooth® button to hear the connected device. Make sure you are using the correct device
  • Move your device closer to the headphones and away from any interference or obstruction
  • If two devices are connected, pause the first device and play the other device
  • If two devices are connected, move the devices within range of the headphones (10 m or 30 ft.)

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