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Resetting your headphones

Applies to:


Resetting your Bluetooth® headphones can help fix minor issues, such as a poor connection, sound issues and streaming performance.

Follow these steps to reset the headphones:

  • Turn the headphones off and wait 30 seconds
  • Plug the headphones into a USB power supply via a USB cable and wait 5 seconds. (Power supply needs to be plugged into a working outlet)
  • Unplug the USB cable from the headphones and wait 1 minute
  • Turn the headphones on and test if they work properly

Note: Performing this reset does not clear the pairing list on your headphones.

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