Try the following if you experience issues playing some tracks in your music library.
Unable to access certain music library tracks
Applies to:
- SoundTouch® 300 soundbar
- SoundTouch® Wireless Link adapter
- SoundTouch 10 wireless speaker
- SoundTouch® 130 system
- SoundTouch® 120 system
- SoundTouch 20 wireless speaker
- SoundTouch® 20 system
- SoundTouch® 220 home cinema system
- SoundTouch 30 wireless speaker
- SoundTouch® 30 system
- SoundTouch® 520 system
- SoundTouch® Portable system
- SoundTouch® SA-5 amplifier
- SoundTouch® Series II wireless adapter
- SoundTouch® Stereo JC system
- SoundTouch® 20 Series II Wi-Fi® music system
- SoundTouch® 30 Series II Wi-Fi® music system
- SoundTouch® controller
- SoundTouch® Portable Wi-Fi® music system
- SoundTouch® SA-4 amplifier package
- SoundTouch® Stereo JC Series II Wi-Fi® music system
- SoundTouch® wireless adapter
- Wave® SoundTouch® system
- Wave® SoundTouch® system IV
- Lifestyle® 600 home entertainment system
- Lifestyle® 650 home entertainment system
- CineMate® 120 system
- CineMate® 130 system
- CineMate® 520 system
- CineMate 220 home cinema system
- Lifestyle® 525 Series II home entertainment system
- Lifestyle® 535 Series II home entertainment system
- Lifestyle® 135 home entertainment system
- Lifestyle® 135 system II
- Lifestyle® 235 system II
- Lifestyle® 235 system III
- Lifestyle® 525 III system
- Lifestyle® 535 home entertainment system
- Lifestyle® SoundTouch® 135 entertainment system
- Bose® Lifestyle® SoundTouch® 235 entertainment system
- Lifestyle® SoundTouch® 525 system
- Lifestyle® SoundTouch® 535 system
- VideoWave III 46
- VideoWave III 55
- SoundTouch 300 soundbar
- SoundTouch soundbar system
- Lifestyle 550 home entertainment system
If tracks were recently added, re-sync the music library to refresh the library’s available tracks. For instructions, see Syncing the music library
If using iTunes 12.2 or newer, open iTunes and select iTunes > Preferences > Advanced. In the Advanced settings, make sure that “Share iTunes Library XML with other applications” is ticked so the iTunes library is available to the SoundTouch system
If the computer containing the music library was updated to a newer operating system, try removing and then re-adding the library to your SoundTouch account:
- Open the SoundTouch app on the computer containing the music library
- Select the Menu icon (≡) in the top-left corner and select “Settings > Music services > Music Library” (Note: On desktops and tablets, if the Menu icon (≡) is not visible, the slide-out menu might already be open)
- Select the library showing “This computer”
- Select “REMOVE MUSIC LIBRARY”. A confirmation pop-up will appear
- Select “REMOVE”
- Add your music library back to your SoundTouch account. For help, see Adding a music library to SoundTouch
Determine the file type of the audio track and verify it is one of the supported formats listed below (Note: There are no known bitrate limitations with these formats but sample rates are limited to 96 kHz):
- MP3
- AAC (excluding Protected files)
- M4A (including Apple Lossless [ALAC] files)
- WMA (excluding WMA Lossless files)
Unsupported file types will either need to be converted, re-ripped or re-obtained in one of the supported formats above
If the file is an audiobook with the “.m4b” extension:
- Locate the file on your computer or NAS drive
- Change the file’s extension from “.m4b” to “.m4a”
- Re-add the file to your music library. If using iTunes, right-click the file in iTunes and choose “Get Info > Options”. In Options, set “Media Kind” to “Music”
- Re-sync the music library. For instructions, see Syncing the music library
Search for the track in the program used to manage your music library (Windows Media Player or iTunes) and make sure that it can be played by the program. If not, there is an issue with the track
Cloud storage is not supported. Instead, download the desired tracks from the cloud to the computer or NAS drive containing your music library, then re-sync the library. For instructions, see Syncing the music library