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Policies

Review our privacy statement, security policies and other information to help you shop with confidence on Bose.com.

Privacy Policy

Your Privacy Rights

We at Bose® deeply value our relationship with our customers, and we are committed to making your experience with our company a pleasant and memorable one. This extends from the products we create to the service we provide before, during and after your purchase. At Bose® Corporation we believe that your interaction with us should result in extraordinary and lasting experiences. For that to happen, it’s important to establish and maintain your trust. When we ask for personal information for any reason on this website, we will provide a link to this policy statement. Ensuring that you understand how personal information is obtained and used is important to us. The following is an overview of some of the means by which we may obtain customer information:

» Online transactions and surveys, sweepstakes entries, electronic resumes and email
» Bose® retail store music theatre tickets
» Telephone, mail and Bose® store transactions
» Bose® music shows/events, social networking portals

This policy may be revised from time to time. We will post all changes on this website.
This policy is specific to Bose® Corporation operations in India, and applies to information you submit online as well as through other channels. This policy is here for your convenience and is not intended to create a binding obligation. Should you have any questions, please contact us at 1-800-11-2673 (BOSE), click here to send us email or send a letter to:

Corporate Communications


Bose Corporation India Private Limited. 3rd Floor, Salcon Aurum,
Plot no. 4, Jasola District Centre
New Delhi - 110025
Delhi

 

Online Privacy

bose® corporation realizes that privacy and security are primary concerns to online customers. we utilize a variety of measures to maintain the integrity of personal information, including encryption technology to facilitate the transmission of your information on all our secure web pages.

we appreciate that you have provided us with your personal information. we strive to maintain the privacy of such information.

this policy describes what non-public personal information we collect about you, why we collect it and when we may share it with others.

it also discusses the steps you may take to limit our sharing of information about you with affiliated bose® companies (“bose® companies”) and with nonaffiliated third parties. we hope this policy will help you understand how we collect and share nonpublic personal information that we gather about you.

throughout this policy, we refer to the nonpublic information that personally identifies you as “personal information.”

to serve you better and manage our business, it is important that we collect and maintain accurate information about you. we obtain this information from applications and other forms you submit to us, from your dealings with us, from consumer reporting agencies, from our websites and from third parties and other sources.

for example:

» we may collect information such as your name, address, email address, telephone/fax numbers, applications and other forms you submit to us.

» if you interact with us through our websites, we may collect information that you provide directly through online communications (such as an email address). we may also collect information about your internet service provider, your domain name, your computer’s operating system and web browser, your use of our websites and your product and service preferences, through the use of “cookies.” “cookies” recognize your computer each time you return to one of our sites and help to improve our site' s content and personalize your experience on our sites by, for example, suggesting offerings that may interest you. please consult the ‘terms of use’

» section of these sites for more details on our use of cookies.
» other sources, such as if someone sends a gift to you.


 

Communication Preferences

You have choices about our use and sharing of your personal information for marketing purposes. You may, at any time, ask us not to:

» Use your personal information to contact you by email, postal mail or phone regarding Bose products, services, promotions and special events that might appeal to your interests

» Share your name and contact information with our affiliates so that they may contact you by email, postal mail or phone regarding products, services, promotions or special events that might appeal to your interests
Please visit Communication Preferences or call Bose toll free at 1-800-11-2673 (BOSE) to express your privacy preferences.

You may also have the opportunity to express your privacy preferences when submitting certain information to us, such as during a transaction or on an event registration form. In addition, our email marketing communications always include a method for you to unsubscribe from our email list.

Please note that, regardless of your request, we may still use and share certain information as permitted or required by applicable law.
 

1. WHEN DO WE DISCLOSE PERSONAL INFORMATION WE COLLECT ABOUT YOU?

To provide you with the products and services you request, to serve you better and to manage our business, we may disclose personal information we collect about you to other Bose® companies.  

a.    information we disclose to other bose® companies

In order to manage your account(s) effectively, including servicing and processing your transactions, to let you know about products and services offered by us and other Bose® companies and as otherwise required or permitted by law, we may disclose personal information about you to other Bose® companies. Offers for products and services from other Bose® companies are developed under conditions designed to safeguard your personal information.  

 

b.    information we disclose to third parties

We do not disclose personal information that we collect about you to nonaffiliated third parties except to enable them to provide marketing or other services on our behalf, to perform joint marketing agreements with financial institutions or as otherwise required or permitted by law. For example, some instances where we may disclose information about you to third parties include: For servicing and processing transactions, to protect against fraud, for institutional risk control, to respond to judicial process or to perform services on our behalf. When we share personal information about you with these companies, they are required to limit their use of personal information to the particular purpose for which it was shared, and they are not allowed to share personal information with others except to fulfill that limited purpose.

2. HOW DO WE PROTECT THE SECURITY AND CONFIDENTIALITY OF PERSONAL INFORMATION WE COLLECT ABOUT YOU?

We maintain physical, electronic and procedural security measures to help safeguard the personal information we collect about you. We have internal policies governing the proper handling of client information. Third parties that provide support or marketing services on our behalf may also receive personal information about you, and we require them to adhere to confidentiality standards with respect to such information.

 

3. HOW CAN YOU LIMIT THE SHARING OF CERTAIN TYPES OF PERSONAL INFORMATION WE COLLECT ABOUT YOU?

We respect your privacy and offer you choices as to whether we share personal information about you. If you prefer that we not disclose your nonpublic information to nonaffiliated third parties, you may “opt out” of those disclosures. That is, you may direct us not to make those disclosures (other than disclosures permitted by law).

We may also share information with other Bose® companies. Please note that, even if you choose to direct us not to share eligibility information with other Bose® companies (“opt out”), we may still share personal information about you, including eligibility information, with those companies and with nonaffiliated third parties to process transactions, to service your account and in other circumstances excluded from the opt out under applicable law. We may also share certain other types of personal information about you with other Bose® companies—such as your name, address, telephone number, email address and account number(s), and information about your transactions and experiences with us.

If you have previously notified us about your privacy preferences, it is not necessary to do so again unless you decide to change your preferences. Your opt-out preference will remain in effect with respect to this Policy (as may be amended) until you notify us otherwise in writing. Your opt out may affect the types of products and services that are made available to you.

In order to process your request, we require that the request be provided by you directly and not through a third party.
 

Security

We take reasonable steps to protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Authorized employees and agents of Bose who require access to your personal information in order to fulfill their job requirements will have access to your personal information.

Access, correction and contacting us

If you wish to request correction of your personal information in our custody or control, you may write to IN_customersupport@Bose.com. Your right to correct your personal information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before making corrections. If you wish to make inquiries or complaints or have other concerns about our personal information practices, you may write to us as described above or telephone us at 1-800-11-2673 (BOSE).


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The above privacy policy is specific to Bose Corporation operations in India. Unless prohibited by law, this policy is governed by the laws of India as applied notwithstanding any principles of conflicts of law.
 

Service Policy

What will the company service?

The company reserves the right to service:

» Products sold by Bose India directly or through its authorized channel partners only

» Imported Bose products for which the customer has a valid proof of purchase from an authorized sales channel and proof of legal importation of bringing the product in India
 

Limited Warranty Terms & Conditions:

» What is covered?

- Any part defective in manufacturing, material and workmanship

» For how long?

- One year from the date of purchase, or as specified in the product owner’s manual

» What is not covered?

- Any product purchased from a non-authorized Bose reseller

- Any external accessory defined in the operating instructions manual supplied with the product but is not manufactured by Bose

- Consumable items

- Damage caused by natural calamities, improper ventilation, accident, excessive shock or any other external cause beyond Bose’s control

- Normal wear and tear of the product or if the product is used in any commercial, business, industrial, educational , rental applications or in any other application for which it was not meant to be used

- Damage caused to the product due to improper handling or installation by customer and/or connecting the product to any equipment not approved by Bose

- Damage caused to any product which was designed, manufactured and approved to operate in a specific country other than India and required some pre-modification or adaptation which were not done before using it in India by the customer

- The serial number on the product has been altered, removed or damaged

» What we will do

The company reserves the right to repair or replace any defective part within a reasonable time and free of charge

» What we will not do

- We will not pay any packing, shipping and transportation charges incurred during movement of defective product from customer’s place to Bose

- We will not pay for pay for any transit insurance charges

- We will not pay any duties /taxes /local entry taxes/ Waybill fees or any other type of fees or tax incurred during shipping of product back to customer
 

Outstanding dues

» The company reserves the right to

- Provide service to customers who have not cleared the previous dues

- Collect demurrage charges for any repaired product lying in any Bose service center and not collected by customer within a specified time period mentioned on the service receipt given to the customer at the time of repair
 

Payment Terms and Conditions

» Payment for any repaired product can be done by Cash / Cheque / DD / Credit card however for payment made through DD/Cheque delivery of the repaired product will be done only after the realization of the cheque

Exchange/Refund:

» Exchange /Refund will be offered as per the existing sales policy of the company

Other Conditions:

» THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BOSE CORPORATION’S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL BOSE BE LIABLE FOR LOSS OF, DAMAGE TO OR CORRUPTION OF STORED DATA, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES HOWSOEVER CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH YOUR BOSE PRODUCT.

CSR Policy

CORPORATE SOCIAL RESPONSIBILITY (‘CSR’) POLICY

While maintaining the excellence in all business activities, Bose India (‘The Company’) is committed to work in socially and environmentally sustainable manner to add value to the society.  

Our objective:

To support and encourage vibrant communities by being part of the social fabric of such communities. To enhance the well-being of the communities where we operate – encouraging growth and vitality through positive engagement.

The Company will endeavor to make a positive contribution to the local communities towards improving their living conditions by the use of resources towards development of a sustainable society that is in harmony with the environment and local customs
 

Our Approach

The Company is driven with the commitment to focus on sustainable development and make efforts to improve quality of life around us in accordance with our Essence and Values.

The Company shall participate and promote social activities for a better and sustainable growth of society and also encourage its employees and stakeholders to serve communities by volunteering and sharing their skills and expertise. The Company shall also strive to maintain and develop a relationship of trust with the local communities and act responsibly towards them through available means of communication.

The Company shall allocate at least 2% of its average net profits of preceding three financial years, towards achieving its CSR objectives. Any surplus of CSR amount shall not form part of the business profits of the Company and shall be re-used for CSR activities only.

The Company may identify and implement, in partnership with public/ private / local communities, social projects where it can make a positive contribution and implement sustainable Community Development Programmes to improve quality of life.
 

Governance

The CSR activities of the Company shall be governed by the CSR Committee of the Board. The CSR Committee shall identify the CSR activities which are in conformity or in line with activities fall within the purview of Schedule VII of the Companies Act, 2013 and recommend to the Board an amount of not less than 2% of Company’s average net profits of preceding three financial years, towards doing such CSR activities.

The CSR Committee may from time to time review the CSR activities undertaken and the funds allocated or utilized for those activities by the Company.

This policy, including any future amendment/ updating shall be approved by the Board on the recommendation of CSR Committee.
 

CSR Fund

The Company shall, every financial year, utilize such amount as recommended by the CSR Committee and approved by the Board, being not less than 2% of its average net profits made during the three immediately preceding financial years, for CSR activities under this policy.

The Average Net Profit for this purpose shall be such as calculated in accordance with the provisions of Section 198 of Companies Act, 2013 or Rules made thereunder in this regard.
 

CSR Initiatives

the company is committed towards undertaking any (one or more, as may be decided by the csr committee of board) of the following activities:

(i) promoting education, and enhancing employability :

(a) to extend financial or other support to trusts, societies, schools, research centers, itis, non-profit making companies/ organization etc., setup for the purpose of providing any kind of education/vocational training to the masses (hereinafter referred to as ‘educational institutions’), in order to promote the quality of education/trainings and enhancing employability.

(b) supporting educational institutions by way of conservation and renovation of their buildings and classrooms or providing any other infrastructure facility.

(c) supporting educational institutions, vocational training centers/ research centers or any other organization by way of providing company’s products, furniture, fixtures, education material or equipment which may be useful for them.

(d) supporting drop-out children and mainstreaming them to formal schools, provide education for mainstreaming disabled children through outside school extra classes, offering scholarships and financial assistance to students, and supporting and promoting co-curricular activities.

(e) setting up/ running/ supporting skill development centers, industrial training centers, diploma and polytechnic institutes, community colleges, etc

(f) sponsoring candidates for skill development and vocational training programmes offered at identified institutions.

(g) any other activity which directly or indirectly contributes in promoting the education or enhancing the employability among people

(ii) poverty, malnutrition and preventive healthcare

(a) promoting activities for eradicating hunger, poverty and malnutrition, promoting preventive health care and sanitation and making safe drinking water available.

(b) to provide medical/ legal aid or treatment to road accident victims or support any such activity undertaken by other organization.

(c) to contribute in running healthcare centers including mobile clinics/ vans for providing preventive healthcare by way of necessary medical services, medication and knowledge in slum/ remote areas.

(d) providing medical aid, food supply or extending any other help in disaster relief work and rehabilitation measures.

(e) providing aids and appliances to the differently- able persons for promoting better public health system.

(f) to provide facilities like mid-day meal to children in schools/ education centres.

(iii) gender equality

(a) promoting activities related to gender equality & empowering women.

(b) setting up/ homes and hostels for women and orphans.

(c) setting up/ supporting old age homes, day care centers and providing other infrastructure facilities for senior citizens.

(d) to participate in the measures for reducing inequalities faced by socially and economically backward groups.


(iv) environmental sustainability

promoting activities related to environmental sustainability, ecological balance, protection of flora and fauna, animal welfare, agroforestry, conservation of natural resources and maintaining quality of soil, air and water by undertaking following activities:

(a) planting trees on the road side or other places.

(b) disposing of e-waste or other waste through government approved vendors in such manner that it does not harm in any way to the community.

(c) taking measures for conservation of trees, forests, wildlife etc.

(d) undertaking projects for conservation of endangered species in the country.

(e) to participate actively / take measures for improving the quality of air, water or soil in the country.


(v) other activities

in addition to the above, company may also undertake other activities as listed under schedule vii of the companies act, 2013 or rules made thereunder including any amendment/ revision thereof. some of such activities are highlighted herein below:

(a) protection of national heritage, art and culture including restoration of buildings and sites of historical importance and works of art; setting up public libraries; promotion and development of traditional arts and handicrafts:

(b) measures for the benefit of armed forces veterans, war widows and their dependents;

(c) training to promote rural sports, nationally recognized sports, paralympic sports and olympic sports;

(d) contributions or funds provided to technology incubators located within academic institutions which are approved by the central government.

(e) rural development projects.

(f) activities for promoting slum area development.
 

Implementation and modalities of execution

The Company may undertake any of the CSR activities as highlighted under the head ‘CSR Initiatives’ by its own or through a registered Trust, registered society or a Company incorporated under Section 8 of the Companies Act, 2013 (Section 25 of Companies Act, 1956), with a proven track record of at least 3 years in undertaking similar programs.

The Company may also collaborate with other Companies for undertaking projects or programs or CSR activities in such a manner that the CSR committees of respective Companies are in a position to report separately on such projects or programs.

CSR Committee may appoint a team of employees (‘CSR Internal Team’) to administer the progress of the projects identified.

Monitoring

The CSR Committee may from time to time monitor the implementation schedule of each of the CSR project/ programme and in this regard formulate and/or evaluate and thereafter recommend for discussion by the Board any new proposals of CSR activities, prepare the roadmap for CSR activities to be carried out by the company in any relevant financial year, recommend CSR Partners, monitor the CSR activities, update the Board from time to time the progress of the CSR activities, sharing of details of expenditure along with the status of the amount allocated, utilized, unspent (if any) or any additional funds required.

Review

This CSR Policy shall be reviewed from time to time and any amendment/ updating if required, shall be approved by the CSR Committee and Board of Directors.

Legal

Welcome to the Bose® website. Please review the following terms that govern your use of this website and note that your use of our site constitutes your agreement to the following terms

Geographic Scope

Unless otherwise specified, Bose® may offer to sell products featured on this website anywhere in India. This site is displayed solely for the purpose of promoting Bose® products and services in India. The products and services featured on the site may not be available for purchase. Unless specified, this website is available for visitors from outside of India for informational purposes only. This site is controlled and operated by Bose® from its offices in Copernicus Marg, New Delhi, in India.

Restrictions on Use

Bose® hereby authorizes you to copy documents published by Bose® online for personal, noncommercial use within your organization only. Such personal use does not include use of copyrighted content from this site for the unauthorized sale of Bose® products or services. In consideration of this authorization, you agree that any copy of these documents which you make shall retain all copyright and other proprietary notices contained herein. This authorization does not include the use of images, logos or other content unless they are embedded within the documents.

Each individual document published by Bose® on this site may contain other proprietary notices and copyright information relating to that individual document.

Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any copyright, patent or trademark of Bose® or any third party. Note that any product, process, or technology on this site may be the subject of other intellectual property rights reserved by Bose® and may not be licensed hereunder.

Use of robots, spiders, data mining, or similar data gathering tools is prohibited. Automated submission of data through this site is prohibited.
 

Sending Gift Messages

While using this website for the purpose of sending gifts or gift cards with personal messages to recipient(s), you agree to comply with all applicable laws, rules, and regulations. Bose® CORPORATION RESERVES THE RIGHT TO DISCLOSE TO THIRD PARTIES, INCLUDING LAW ENFORCEMENT OFFICIALS, GIFT AND GIFT CARD RECIPIENTS AND THEIR COUNSEL, INFORMATION ABOUT A COMMUNICATION, INCLUDING, BUT NOT LIMITED TO, THE SENDER NAME, PAST AND SUBSEQUENT SERVICE USE, AND ANY OTHER INFORMATION DEEMED NECESSARY BY Bose®. THESE DISCLOSURES MAY BE MADE WITH OR WITHOUT PRIOR NOTICE TO YOU. BY USING THE PERSONALIZED GIFT MESSAGING SERVICE, YOU CONSENT TO SUCH DISCLOSURES.

In addition, Bose® expects users of this website that use the optional gift messaging capability to respect the rights and dignity of others, and your use of this website is conditioned on your compliance with the following rules of conduct. You agree not to:

 

• Transmit or otherwise make available through or in connection with this website anything that is or may be:

  • a. threatening, harassing, degrading, hateful, or intimidating;
  • b. defamatory;
  • c. fraudulent or tortious;
  • d. obscene, indecent, pornographic, or otherwise objectionable; or
  • e. protected by copyright, trademark, trade secret, right of publicity, or other proprietary right, without the express permission of the owner(s) of such right

• Use this website in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming, or any duplicative or unsolicited commercial messages.

• Use this website to advertise, or offer to sell or buy any goods or services for any business purpose.

• Use this website for any fraudulent or unlawful purpose.

• Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, including others' privacy rights or rights of publicity; or harvest or collect personally identifiable information about website users.

• Impersonate any person or entity, including, but not limited to, any Bose® employee, agent, or representative; falsely state or otherwise misrepresent your identity or your affiliation with any person or entity; or express or imply that we endorse any statement you make.

Violation of these rules shall be determined at the sole discretion of Bose®. Bose® reserves the right to pursue recourse against violators to the full extent of the law. Violators will be at a minimum denied access or use of the website.
 

Disclaimer of Warranty

Contents of this site are provided "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Bose® is not responsible for typographical errors and reserves the right to make corrections.

Changed Terms

Any Bose® publication may include technical inaccuracies or typographical errors. Changes may be periodically made to these publications. These changes will be incorporated in new editions of these publications. Bose® may make improvements and/or changes in the products and/or the programs described in these publications at any time without notice.

Submisions

Should you provide information, including feedback data such as questions, comments, suggestions or the like regarding the content of this website or any Bose® document, product, technology, idea or service, such information shall be deemed to be non-confidential and Bose® shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, Bose® shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such information.

Privacy Policy

Your use of this website is subject to the terms of the Privacy Statement available on this site.

Termination

Bose® also may amend or terminate these terms at any time and may do so immediately without notice, and accordingly deny you access to this website, if in ®'s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Bose®, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

Miscellaneous

These terms and conditions are governed under Indian law notwithstanding any principles of conflicts of law. If any part of these Terms and Conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the enforceability of the remaining provisions. Any dispute arising out of use of this site shall be resolved exclusively by the state or courts of Delhi / New Delhi.

This is the entire agreement between the parties relating to the use of this site. Bose® can revise these Terms and Conditions at any time by updating this posting.

This site may provide links to other sites which are not maintained by Bose®. Bose® provides such links for your convenience only, and is not responsible for the content of any third-party site.

Some images in our automotive section have been copyrighted by PhotosToGo, Inc.
Bose® and the Wave® radio design are registered trademarks of the Bose® Corporation.

Microsoft and the Passport Logo are registered trademarks of Microsoft Corporation in the India and/or other countries and are used under license from Microsoft.

The Agreement shall be governed by the Laws of India. The Courts of law at Delhi/New Delhi shall have exclusive jurisdiction over any disputes arising under this agreement.