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Headphones will not charge.

If you're having trouble charging your headphones, try the following:

  • Make sure that the headphones are properly placed in the charging case.
  • Make sure that the charging case battery is not depleted.
  • Make sure that there is no dirt or debris covering the charging conductors inside the case or on the earbuds.
  • If your headphones have been exposed to high or low temperatures, let the headphones return to room temperature and then try charging again.

If the steps above did not resolve your issue, click the "Contact Us" link below to find the best support for your region.

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