Remote control does not work from a distance
If your remote control does not work from a distance or up close to your system, try the following:
Be sure the remote is within range of the system.
The range of the remote is 20 feet
Check that nothing is blocking the front of your product.
If the remote sensor on your product is fully or partially covered, it might not detect the commands from your remote control. If anything is blocking the front of your product, move it and check if the issue is resolved.
Move the soundbar forward or remove any obstructions near the corners of the soundbar.
The soundbar controls other devices using IR signals. The IR emitters are located in the corners of the soundbar. Moving the soundbar forward will allow the IR signals to reflect around the room in a different manner, often improving how other devices receive these signals. If the soundbar cannot be moved, be sure the corners of the soundbar are not blocked.
Be sure the batteries in the remote are not ones intended for low power products.
Batteries intended for low power products (which typically contain Zinc) do not provide enough power required to operate the remote for this system.
Replace all "low power" batteries with alkaline batteries.
Try new batteries in the remote.
In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage. (Note: Battery testers are not always reliable since they might detect power but not indicate if there is adequate power for the remote.)
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service