Low audio from product
If the volume level heard from your product is faint or quieter than normal, try the following:
Determine if the problem is specifically related to bass performance.
Check the bass and treble controls for your product.
Reset your product.
If the issue occurs with a certain source, select it below for more help.
Streaming music service from the Bose app
An AirPlay device
Another device (i.e. Blu-ray player, game system, tablet, etc.)
Your product may need service.
Click here to start service