Bose Smart Soundbar 300

Sold from 2020 – present

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Amazon Alexa cannot carry out command

If the Amazon Alexa voice assistant does not respond or is unable to carry out the request you ask, try the following:

On your product, tap the Action button and check if it listens for your request.

Tapping the Action button ○ on the top of your product tells it to listen for your voice request. While listening, the light bar on the front of your product slides to the center and glows. If the light bar does not do this when you tap the Action button, it's not listening for your request. For more help, see Alexa does not respond to Action button or wake-up word.

If requests to change the channel number are recognized but does not proceed, enable Auto Channel Confirmation.

Some cable and satellite boxes will not process the entry of a channel number until it is confirmed. To enable the automatic confirmation of a channel command, refer to the instructions for Adding or removing the Amazon Alexa voice assistant, select "Update channel changing settings used by Alexa" and proceed to the Cable / Satellite Box options menu.

This function of the cable or satellite box is done to prevent the slow entry of a channel number from being processed too soon (e.g. Entering channel number 109 slowly would not cause the box to go to 1 or 10). It also prevents erroneous number button presses on a remote from changing the channel. It may be possible to disable this function within the settings menu of the cable or satellite box.

Try streaming an Internet radio station or music service to confirm the product is connected to the Internet.

The product must have an active Internet connection. If Internet services cannot be reached, see Cannot connect to Wi-Fi network.

Try phrasing the voice request differently.

Alexa can interpret many variations of command phrases and is always growing its vocabulary. Some phrases, however, might not be recognized. To determine if this is the issue, try phrasing the command differently. For some common commands or ways to ask Alexa for help with commands, see Using Amazon Alexa.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Not all Amazon Alexa features are available on non-Amazon devices.

Some Alexa features are unavailable on non-Amazon-made products. Additionally, some features of your Bose product cannot be accessed via Alexa. For information about Alexa features and abilities not supported with your Bose system, see Features not available with Alexa.

Use typical and common names for your system.

Alexa can have difficultly with system names that are not typical. For example, name a system "Office" rather than "John's Office" or "ST30 Office." Alexa is more likely to find systems with common names (i.e. Office, Bedroom, Living Room, etc.) and less likely to find systems with less typical room names (i.e. John's Office, Bedroom3, ST300 Den, etc.). Similarly, use typical spacing in names (i.e. Master Bedroom instead of MasterBedroom). For info on changing a system name, see Renaming a system.

Remove and re-add Alexa in the Bose Music app.

Open the Bose music app and remove Alexa. Then, re-add the same Alexa account. This re-links Alexa to your Bose account and can correct any issues that may have occurred between the two accounts. For more info, see Adding or removing the Amazon Alexa voice assistant.

In the Alexa app, disable and re-enable the Bose (Not for SoundTouch) skill.

To locate the enabled skills, open the Alexa app, select Menu, select Skills & Games then select the Your Skills tab. Select the Bose (Not for SoundTouch) skill for the option to disable it then re-enable it on the same screen.

When does the issue occur?

When asking Alexa to play an Internet radio station or a music service (i.e. Spotify, Deezer, Pandora, etc.)

When asking Alexa to control one of my multiple Bose smart speakers.

When asking Alexa to set a preset on my Bose smart speaker

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