Battery will not charge
If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:
Make sure the earbuds are firmly seated on the charging pins when charging
- If you place both earbuds in the case and they are not seated on the charging pins, the earbuds will remain on and drain the battery
- The charging pins could also be stuck in a down position. You can push on the charging pin(s) to confirm they are moving up and down and not stuck in the down position
- When placing the earbuds in the charging case, the LEDs on the earbuds should flash or light up. This will confirm the earbuds are connecting with the charging pins
Make sure to close the case when charging
If you place both earbuds in the charging case and keep the lid open, the earbuds will remain on. Always close the case to reserve the battery
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
Try a different charger.
Charge times can vary based on the charger. Chargers with a higher current rating generally charge products faster than those with a lower rating. Chargers typically list a current rating on the label in Amps (A) or milliamps (mA). A current rating of 1 A / 1000 mA or higher is recommended.
Check that the USB charger meets the power requirement of your product.
On the USB charger, there will be text that indicates the amp (A) or milliamp (mA) rating of the charger. This rating varies among chargers – including those supplied with different models of Bose products. The closer the amp rating of the charger is to the maximum amp rating of the product, the more quickly the product will recharge. If the amp rating of the charger is too low, the product may recharge slowly or not at all. Refer to the specifications indicated on the product or within it's owner's guide on for details.
Some products require minimum of 1 amp of current in order to recharge. Many USB ports on a computers can only provide a maximum of 0.5 amps of current. Be sure to use a safety-agency-approved power supply that meets local regulatory requirements (e.g. UL, CSA, VDE, CCC).
If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.
If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service