Bose QuietComfort® Earbuds

Sold from 2020 – present

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Intermittent audio from product

If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:

Clear your Bose product memory of previously-connected Bluetooth® devices.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.

On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.

In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with "LE" in the name). Select each entry for your product and remove it by selecting Forget, UnpairDelete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth® device.

Be sure the earbuds are being worn properly

Proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance. See, Wearing and adjusting your earbuds for more details.

Try disconnecting wireless devices connected to the computer

Wireless devices, such as a mouse or keyboard can cause radio frequency and bandwidth interference with audio on Bluetooth devices. Try disconnecting wireless devices to see if it improves the audio quality.

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

Check the cellular reception of your phone.

A weak connection to the cell service could cause poor audio quality while on a call. Try the call again when the reception improves.

Try playing different types of media.

Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Try connecting a different audio device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Determine if the issue occurs with another Bluetooth® device.

Try pairing your Bose product to a different device to determine if the issue is related to the first device or its settings.

Try disconnecting other nearby wireless devices that might interfere with Bluetooth® signal.

Some wireless devices can cause interference with a Bluetooth signal. If there are other wireless devices nearby (i.e., 2.4 GHz router or cordless phone, wireless speaker adapters, fluorescent lights, microwaves, etc.), disconnect one at a time and check if the issue improves. If so, consider relocating your product or the device.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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