Cannot connect a Bluetooth® device
If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or computer) to your product, try the following:
Try the step-by-step instructions for connecting your Bose product to a Bluetooth® device.
Confirm if the device you are trying to connect can send audio via Bluetooth®.
Some devices can only receive audio via Bluetooth. For example, some TVs with Bluetooth can receive sound from a Bluetooth device (i.e. a smartphone or computer) but cannot send sound to a Bluetooth speaker or headphones. Check the manual or specs for the device you are trying to connect to determine if it can send audio to a Bluetooth speaker or headphones, like your Bose product.
Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.
Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices
and Connecting a Bluetooth® device
On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.
In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with "LE" in the name). Select each entry for your product and remove it by selecting Forget
or something similar. After, try connecting again. For more info, see Connecting a Bluetooth® device
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product
Reboot the Bluetooth® device.
Electronics might need to be reset on occassion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
If you're trying to connect a computer with Bluetooth, here are some suggestions.
If you're trying to connect a device using the Bose app, here are some suggestions.
Check for and install any available product updates.
On a computer, visit btu.bose.com
and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product
Determine if the issue occurs with another Bluetooth® device.
Try pairing your Bose product to a different device to determine if the issue is related to the first device or its settings.
Turn off or disable Bluetooth® on nearby devices that previously connected to your product.
Your product remembers the last several connected devices so it can quickly reconnect. If there are previously-connected Bluetooth devices nearby, turn off those devices (or turn off Bluetooth in their settings menu), then check if the issue is resolved.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service