Do you hear static or distorted audio while in noisy environments?
If the audio is distorted while in loud environments such as construction zones or during take off on an airplane, see Crackling sound heard in noisy environments
Be sure the earbuds are being worn properly
Proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance. See, Wearing and adjusting your earbuds
for more details.
Try disconnecting wireless devices connected to the computer
Wireless devices, such as a mouse or keyboard can cause radio frequency and bandwidth interference with audio on Bluetooth devices. Try disconnecting wireless devices to see if it improves the audio quality.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reboot the Bluetooth® device.
Electronics might need to be reset on occassion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Check the EQ settings on your Bluetooth® device.
The EQ settings of your Bluetooth device can affect sound. On the device, try setting the EQ to "off" or "flat" and disabling any other sound playback adjustments (i.e. loudness, compression, reverb, etc.). These settings are commonly found in the device's audio settings or in the settings of the app being used to play audio.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service