Sound is not heard from all speakers
If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:
For issues with DVDs, try a different audio track (if available).
Reset your product.
If the issue is with your bass module or your rear surround speakers, select it below for more help.
No sound from rear surround speakers
If the issue occurs with a certain source, select it below for more help.
Streaming music service from the Bose app
An AirPlay device
Another device (i.e. Blu-ray player, game system, tablet, etc.)
Your product may need service.
Click here to start service