Bose Smart Soundbar 300

Sold from 2020 – present

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Light bar is red

If the light bar on your speaker continuously glows red, it has encountered an error. To resolve this, try the following:

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Try the putting the speaker into recovery mode.

If the speaker has become unresponsive during or after an update, the speaker can be put in to a recovery mode to resolve the issue. For instructions, see Using Recovery mode.

Try manually installing the update.

For more info, see Updating the software or firmware of your product. The method using a computer and USB cable is quickest but the Direct IP and built-in setup network methods can be used as well.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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