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Google Assistant does not respond to Action button or wake-up word
If you say "Hey Google" to make a voice request to Google Assistant but your product does not light up or respond when you talk, try the following:
Be sure the product's listening feature is turned on.
If the microphone icon on your product is glowing red, the microhpone is disabled and the product will not listen for voice commands. Enable the micropone to allow voice commands. For more info, see Muting or un-muting the voice assistant microphone.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Restore the system to its factory defaults and restart the set up process.