Bose QuietComfort® Earbuds

Sold from 2020 – present

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Spotify Tap does not work

If you are experiencing issues where Spotify Tap does not work with your device, please try these steps:

Clear your Bose product memory of previously-connected Bluetooth® devices.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.

Make sure you are logged in and have the latest version of Spotify

Ensure you are logged into Spotify and then check that you have the latest software version of the app.

On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.

In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with "LE" in the name). Select each entry for your product and remove it by selecting Forget, UnpairDelete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth® device.

Reboot the Bluetooth® device.

Electronics might need to be reset on occassion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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