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SoundSport Free wireless headphones

Sold from 2017 – present

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One earbud won't connect or power on

If one earbud is not connecting to a Bluetooth device or powering on, try the following:

If only using one earbud, make sure to use the right earbud,

  • The right earbud is the "primary" or main earbud; it controls the left earbud by relaying audio from the source device.  If you place the right earbud in the case by itself with audio streaming and close the case, audio will stop, and the earbuds will turn off
  • The right earbud also has the microphone for phone calls. Make sure you use the right earbud for phone calls 

Check for and install any available product updates.

Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.

Press the button on the left earbud to be sure it is awake.

In case the left earbud is not powered on, press the button on it. The light on the earbud should glow when it powers on, then it will automatically try to connect to the right earbud.

Check if the battery is charged.

Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.

Reboot the Bluetooth® device.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

Clear your Bose product memory of previously-connected Bluetooth® devices.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.

On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.

In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with "LE-" in the name). Select each entry for your product and remove it by selecting Forget, Unpair, Delete or something similar. After, try connecting again. For more information, see Connecting a Bluetooth device.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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