Microphone picks up sound quietly or poorly
If the microphone on your product picks up your voice quietly or with added noise that makes it difficult for others to understand you during phone calls with your product, try the following:
If only using one earbud, make sure to use the right earbud
- The right earbud is the master or main earbud; it controls the left earbud by relaying audio from the source device. If you place the right earbud in the case by itself with audio streaming and close the case, audio will stop, and the earbuds will turn off
- The right earbud also has the microphone for phone calls. Make sure you use the right earbud for phone calls
Move to a less windy environment
Place another phone call.
Be sure the earbuds are being worn properly
Check the cellular reception of your phone.
Try disconnecting other nearby wireless devices that might interfere with Bluetooth® signal.
Determine if the issue occurs with another Bluetooth® device.
Check if the battery is charged.
Reset your product.
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