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No power
If your product is connected to power but does not appear to be receiving power, try the following:
Verify the charging case is charged before trying to charge the earbuds in the case.
If the charging case battery has no charge of its own, the earbuds will remain on when placed in the case. Also, if the audio source is still on and connected to the earbuds, they will continue to play until the depleted.
Check if the battery is charged.
Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.
Disconnect and reconnect the charging cable at both ends.
Unplug both ends of the USB cable then reconnect both ends to ensure they are firmly connected to the headphones and the USB power source.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try pressing the Bluetooth® button on the earbud to wake them up.
The earbuds have an energy saving feature. Even if the case is not fully charged, the earbuds may still have battery life.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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